FAQs

Below are some of the questions we are asked most frequently. If you have other questions, please feel free to email us at info@centerfiresystems.com. For immediate assistance please call 1-800-950-1231 Monday thru Friday 9 a.m. to 6 p.m.


Buying a Gun Online

How do I buy a gun online?

The process is pretty simple. The key to buying a gun online is having it shipped to a local dealer. This dealer has to have an FFL, which is a Federal Firearms License. In order for us to ship a gun to a dealer, we must have a copy of their FFL on file.

Gun stores, pawn shops and sporting goods stores typically have FFLs, but you should contact them directly to confirm that they accept transfers. We make finding a dealer easy for you by showing you the ones in your area on our FFL Locator page.

Once you find a gun you like, add it to your cart. As you go through our checkout process, you will be prompted to look up the FFL of your dealer. If you choose a vendor marked as "Preferred," then you don't have to do anything else but wait for your package to arrive at the dealer's location. If your dealer isn't yet on our preferred list, then you or your dealer will need to send us a copy of their FFL for our file. FFLs can be emailed to ffl@centerfiresystems.com or faxed to 859-873-1842.

After the gun arrives at your dealer, you will be able to pick it up there. You will be required to pass a background check and pay a transfer fee. You will fill out a form and the dealer will check your information with the FBI while you wait. There may be other rules and regulations in your area -- please check with your dealer for state or local requirements.

Can you ship a gun directly to my house?

No, all firearms must be shipped to a licensed dealer (someone who has a Federal Firearm License.)

How can I send my FFL to you?

You can either email it to ffl@centerfiresystems.com, fax it to 859-873-1842, or you can attach it to your order when you check out.

How do I find a dealer in my area?

Gun stores, pawn shops and sporting goods stores typically have FFLs, but you should contact them directly to confirm that they accept transfers. We make finding a dealer easy for you by showing you the ones in your area on our FFL Locator page. You will choose a dealer during the checkout process if you are ordering a firearm.

How much does it cost to transfer a gun?

Most dealers charge you a fee to transfer a gun. The amount is set by the dealer, not Centerfire Systems, and will vary. On average, you might expect to pay around $25. Ask your dealer for the most accurate information.


Accounts and Orders

How can I check the status of my order?

You can check on your order status simply by logging into your account. Once you log in, click on View Your Order/Billing History (or just scroll down the page) and you can easily see the status of all your orders.

In the Payment Status column, you will see if your credit card has been charged, or if your check/money order has been received and processed.

In the Shipping Status column, if your order has been shipped, you will see it noted with a tracking number. Click on the tracking number to track your package.

How can I find out if you’ve received my order?

Once you have submitted your order, a confirmation page will be displayed with your order number. You will also receive an email confirmation (so long as you provided your email address).

How can I track my package?

You can track your package by logging into your account. Once you log in, click on View Your Order/Billing History (or just scroll down the page) and you can see a list of all of your orders.

In the Shipping Status column, if your order has been shipped, you will see it noted with a tracking number. Click on the tracking number to track your package.

Where is my receipt?

Your receipt will be available at order confirmation, and emailed to you. If you need to view or print your receipt later, you can log into your account. Once you log in, click on View Your Order/Billing History (or just scroll down the page) and you will see a list of all of your orders. Click on the order number for the order you want to view, and your receipt will open.

I forgot my password. Can you tell me what it is?

For your security, we don’t have access to your password. You can reset it yourself on the Account Sign-In page by entering your email under the Forgot your password? section, and then click the "Request a New Password" button. You will be sent a one-time password that you will be required to change once you log in.

Do I have to have an account to purchase something?

No, it is not required, but we highly recommend that you do. Having an account has many benefits.

  • Faster checkout
  • Check on the status of your order anytime
  • Access your tracking number
  • View your order history
  • Receive personalized offers

If you still don't want to create a password for your account, then you can check out without one. Simply choose to check out as a guest at checkout.


Customer Service

How can I contact you?

We offer great customer service by phone. Just call 1-800-950-1231 to speak to one of our friendly sales staff, Monday through Friday, 9:00 a.m. - 6:00 p.m. EST. You can also email us anytime at info@centerfiresystems.com. For more options, please check out our Contact page.

Do you have a retail store?

We are primarily a mail order company, but we do have a store that you can come into and browse a limited selection of items. We do not carry every item in the store that is available in the catalog; however, you may select "In-Store Pickup" at checkout. Please allow 2-3 business days for your items to arrive in store. We will contact you when your order has arrived.

Can I pick up my website order in your store?

Yes, if you're a local customer, you can pick up your order in our Versailles, Kentucky store for free and save on shipping charges. To do this, simply select "In-Store Pickup" at checkout. Please allow 2-3 business days for your items to arrive in store before trying to pick up your order. We will contact you when your order has arrived.

We are located at 102 Fieldview Drive, Versailles, KY. See Directions

What forms of payment do you accept?

We accept Visa, American Express, MasterCard and Discover, as well personal checks, cashier's checks and money orders. For added convenience, we also accept Check Fax payments. You can download the Check Fax Form and fax it to 859-873-1842.

Can I pay with a check?

We do accept personal checks. We reserve the right to hold the check for seven days to allow the check to clear the bank. For added convenience, we also accept Check Fax payments. You can download the Check Fax Form and fax it to 859-873-1842. This method is the fastest way for us to process your check.

What is your return policy?

Return Policy

Please call 1-800-950-1231 for a Return Merchandise Authorization Number (RMA) prior to returning anything. You will receive instructions from the customer service representative. The RMA number must be written on the outside of the box.

Please inspect all firearms thoroughly when picking them up from the dealer before proceeding with the transfer. We do not accept returns after the firearm has been transferred.

We do not accept returns on ammunition.

We do not accept returns after 90 days for any item. Package discrepancies or damages must be made within 10 days of delivery of merchandise. All returns may be subject to a 15% restocking fee. You will be responsible for return shipping charges unless prior arrangements have been made with Centerfire Systems.

We are not a warranty repair station for any manufacturer. If you have a warranty issue, you must contact the manufacturer directly.

Please call 1-800-950-1231 for a Return Merchandise Authorization Number (RMA) prior to returning anything. You will receive instructions from the customer service representative. The RMA must be written on the outside of the box.

Please inspect all firearms thoroughly when picking them up from the dealer before proceeding with the transfer. We do not accept returns after the firearm has been transferred.

We do not accept returns on ammunition.

We do not accept returns after 90 days for any item. Package discrepancies or damages must be made within 10 days of delivery of merchandise. All returns may be subject to a 15% restocking fee. You will be responsible for return shipping charges unless prior arrangements have been made with Centerfire Systems.

We are not a warranty repair station for any manufacturer. If you have a warranty issue, you must contact the manufacturer directly.

I have a warranty claim. Do I send it to you?

We are not a warranty repair station for any manufacturer. If you have a warranty issue, you must contact the manufacturer directly.

How can I tell if an item is in stock?

Our website gives an accurate count of how many items are in stock next to the "Add to Cart" button for each product. If you can order it, we should have it.

If a product is out of stock, can I place a backorder?

At this time, we are not accepting backorders. However, you can sign up on the product page for an email to notify you when the item is in stock again, and you will hear from us when we have more in stock.

Why do you charge an extra 3% on credit card orders?

Our everyday prices reflect a 3% cash savings, which is NOT available on credit or debit card orders and will be applied to order at checkout. This covers the costs associated with accepting credit cards and allows us to offer discounts to customers who don't use credit cards.

To take advantage of our cash price, simply mail a check or money order to us:

Centerfire Systems
102 Fieldview Drive
Versailles, KY 40383

We also accept Check Fax payments. Please download the Check Fax Form and fax it to 859-873-1842.

After you have filled out the form, just write your check as normal, attach it to the form and fax it to 859-873-1842. That's it! No need to mail in the check or form. This is a faster and more secure method of payment than mailing it by the postal service, which requires an envelope and stamp and comes with the risk of your payment getting lost or stolen.

Do you charge sales tax?

We do not collect sales tax on orders shipped outside of Kentucky.

Can I cancel or add to an order once it's been submitted?

Orders are processed immediately, therefore we are not able to cancel or change your order once you have placed it.

Do you ship internationally?

Sorry, we do not ship outside the USA.

How do I know if a firearm is restricted in my state?

We cannot sell a firearm to a person who lives in a state/area where there are restrictions in place. As a convenience to our customers, we make every effort to provide an up-to-date list of state restrictions; however, it is your responsibility to know the laws of your area. If you are attempting to purchase an item that has restrictions in your area, you should receive an error when you add it to your cart. We reserve the right to cancel orders if they do not follow our restrictions policy.

How do I get a copy of your catalog?

Typically we print a catalog every quarter. We keep an electronic version of the most recent catalog on our web site for you to view or download at any point. You may subscribe for a free catalog on the Free Catalogs page. Catalog requests are held until the next printing. Catalogs are also sent to current customers.